Greenshades Online Status

All Systems Operational

SMS for 2 Factor Authentication Operational

Twilio SMS Operational

Twilio SMS Toll-Free, North America Operational

Twilio REST API Operational

Single Sign On Operational

Tax Service Operational

Employee Services Operational

Year End Forms Operational

Azure Operational

Payroll Operational

Customer Support and Sales Operational

Data Synchronization Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 7, 2026

Email Notification Outage

Resolved - Service has been restored and all queued notifications have been sent.

Emails containing time-sensitive links such as account setup and multi-factor authentication messages were not automatically resent. If you are expecting one of these emails, please request a new one from the login screen.
Jul 7, 14:12 EDT

Monitoring - The services have been restored. We are actively monitoring the message queues and ensuring any missed notifications are sent.
Jul 7, 13:24 EDT

Identified - Starting last night, various notification services have been intermittently failing. This may have resulted in missed emails for services such as password resets, multi-factor authentication, profile updates, and tax filing status notices, among others.

We have identified the root cause: an expired license on our email server prevented emails from being sent. Our team is actively working to renew the license and restore full notification delivery. Once restored, we expect any missed notifications to be delivered to the affected recipients.
Jul 7, 13:22 EDT

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

Authentication Service Outage

Resolved - This incident has been confirmed resolved. All systems are operating normally.

Thank you for your patience while we worked through this issue.
Jun 24, 12:39 EDT

Monitoring - The issue affecting user logins has been resolved. The root cause was an expired security certificate that our authentication service was referencing, which prevented users from logging in. Our team identified and updated the certificate configuration, restoring full access.
Jun 24, 10:47 EDT

Identified - We have identified the root cause of the login issue affecting some users. Our team is actively working to deploy a fix and restore full access.
Jun 24, 09:42 EDT

Investigating - We are currently investigating an issue affecting some users' ability to log in to Greenshades. Our team has identified a potential certificate-related cause and is actively working to resolve it.
Jun 24, 09:20 EDT

Jun 23, 2026

Intermittent Website Functionality Degradation

Resolved - We experienced a service disruption that affected access to the platform. Our team identified the cause, restored service, and confirmed that all data has been fully recovered. Everything is now working normally.
We know any interruption is frustrating, and we appreciate your patience while we worked through this. If you notice anything unexpected, please don't hesitate to reach out to our support team.
Jun 23, 12:02 EDT

Monitoring - All pay information is now accessible. Our team is continuing to monitor the system and we greatly appreciate your patience.
Jun 23, 07:22 EDT

Update - We are continuing to work through this issue. We are actively working to bring all affected pay runs back into view.
Jun 22, 18:09 EDT

Update - We are continuing to work on this issue. We appreciate your patience.
Jun 22, 17:03 EDT

Identified - This morning our payroll platform reached a storage capacity limit that temporarily prevented some payroll results from being saved and displayed. This is the underlying cause behind both the admin-access issue you saw earlier and the missing pay statements and checks on today's pay runs.
We're restoring admin access right now so that check printing can proceed, and Pay History will be available shortly after. Our engineering team has identified the root cause and is actively working to bring all affected pay runs back into view.
Jun 22, 16:02 EDT