This incident has been confirmed resolved. All systems are operating normally.
Thank you for your patience while we worked through this issue.
Posted Jun 24, 2026 - 12:39 EDT
Monitoring
The issue affecting user logins has been resolved. The root cause was an expired security certificate that our authentication service was referencing, which prevented users from logging in. Our team identified and updated the certificate configuration, restoring full access.
Posted Jun 24, 2026 - 10:47 EDT
Identified
We have identified the root cause of the login issue affecting some users. Our team is actively working to deploy a fix and restore full access.
Posted Jun 24, 2026 - 09:42 EDT
Investigating
We are currently investigating an issue affecting some users' ability to log in to Greenshades. Our team has identified a potential certificate-related cause and is actively working to resolve it.
Posted Jun 24, 2026 - 09:20 EDT
This incident affected: Single Sign On, Employee Services, Year End Forms, and Customer Support and Sales.